Crowd Intelligence Looking to Provide Exceptional Customer Service and Reduce Wait Times? Knowledge Capital Has a Solution to Better Manage and Reduce Queues.

Knowledge Capital, in partnership with Waitbot™, has several innovative solutions dealing with wait times and crowded venues such as transportation hubs, urban settings, and other environments. Knowledge Capital solution allows enterprises to more effectively manage operational resources and improve customer wait times, which results in cost savings and improved customer satisfaction.

The Platform collects data via 3 different feeds, which is then triangulated for a more accurate wait time prediction. In addition, back-end algorithms with intelligent predictive models, to include machine learning, are used to provide a 99% accuracy in real-time. Management is able to analyze trends, as well as introduce other factors such as weather, flight details, events, and other factors to model various scenarios. Ultimately, the analyses can be utilized for resource allocation purposes and a more efficient operation.

Features include, but not limited to:
 
  • Reliable and accurate wait times in real-time on mobile devices
  • Management decision dashboards with tailored KPIs
  • Ability to push out notices
  • Capture crowd densities and people/vehicular traffic movement
  • Overlaid mappings for contextual purposes
  • Other feeds such as weather, flight details, public transportation, etc.


Some of the benefits include:
 
  • Immediate and positive effect on wait-times via self-scheduling
  • Provides line/lane/gate options for users resulting in a more balanced load
  • More efficient resource allocations and management of personnel; short- and long-term
  • Ability to push out adverts or public announcements/notices
  • Improved customer satisfaction
  • Turn your enterprise/facility into a hub of choice
  • Improved cost savings and revenue streams

If you want to learn more, please contact Knowledge Capital now.